NCvoice: Cloud Solutions

Connect Your Business

The future of business communication is here. Experience seamless connectivity.

NCvoice your provider for cloud hosted phone systems (PBX), Internet, Mobile,
AI Voice Services, Unified Communications & Cloud Services.

A one stop shop for all your telecommunications needs

Learn more about
NCvoice Products

NCvoice Products

click on the product to find out more

Cloud Hosted PBX'

Cloud based PBX solutions for office & remote working

NBN Internet

Business Grade Internet services

SIM Only Mobile Plans

Competitive SIM Only Plans on the Telstra wholesale network

AI Voice agents

AI Voice agents that feel human.

CRM Integartion

Integrates Phone System & CRMs

CC4 Teams

Enhances MS Teams as a full contact Centre.

MS Teams direct routing

Calling plans to connect MS Teams to Aust. Network

Contact & Call Centre

Call & contact centre sotfware for business of all sizes.

Analytic software

Analytic & monitoring software to improve performance.

Call Recording

Compliance Call recording solutions for business intelligence

13/1300, 1800 Numbers

Virtual inbound national numbers for a professional business image.

IP Phones & Accessories

large range of IP Phones, headsets & accessories.

About NCvoice

NCvoice is a Australian telecommunications provider dedicated to empowering businesses with cutting-edge communication solutions. We offer a comprehensive suite of products designed to streamline your operations and boost productivity.

Our offerings include advanced cloud-hosted phone systems, integrated unified communications, robust mobile solutions, high-speed internet, and intelligent AI voice services. We are committed to delivering exceptional quality, prompt service, and a personal touch to every Australian business we serve.

At NCvoice, we believe in fostering strong relationships with our clients.We works closely with you to understand your unique needs and provide tailored solutions that drive success. Partner with us for a communication experience that is both powerful and personal.

Contacts

Phone

08 84236144

Email

info@ncvoice.com.au

Address

P.O. Box 934, Murray Bridge, South Aust. 5253

Working Hours

8:30am - 4:30pm

NBN Internet Plans

Month to Month Contract Terms

50/20 Mbps

$93.50 / Month

50Mbps Download
20Mbps Upload

Unlimited data

NBN Type FTTP, FTTB, FTTN, FTTC &HFC

Get Started

100/40 Mbps

$110.00 / Month

100Mbps Download
40Mbps Upload

Unlimited data

NBN Type FTTP, FTTB, FTTN, FTTC &HFC

Get Started

250/100 Mbps

$115.50 / Month

200Mbps Download
100Mbps Upload

Unlimited data

NBN Type FTTP

Get Started

500/200 Mbps

$165.00 / Month

500Mbps Download
200Mbps Upload

Unlimited data

NBN Type FTTP

Get Started

SIM Only Mobile Phone Plans

Month to Month Contract Terms

4G-S

$24.20 / Month

* 10 GB / month
* Unlimited SMS & National Voice
* Data Banking limit 500GB
*Data Gifting 5GB / month
Service type 4G

Get Started

4G-M

$33.00 / Month

* 25 GB / month
* Unlimited SMS & National Voice
* Data Banking limit 500GB
*Data Gifting 12.5GB / month
Service type 4G

Get Started

4G-L

$44.00 / Month

* 45 GB / month
* Unlimited SMS & National Voice
* Data Banking limit 500GB
*Data Gifting 22.5GB / month
Service type 4G

Get Started

5G- XL

$68.20 / Month

* 120 GB / month
* Unlimited SMS & National Voice
* Data Banking limit 500GB
*Data Gifting 60 GB / month
Service type 5G

Get Started

Direct Routing For Microsoft Teams

Make and receive calls from Microsoft Teams

Direct Routing of outbound & inbound calls to any O365 Teams Business E1, E3 license service.
Microsoft Teams direct routing to tier 1 carrier SIP Trunks.
Competitive PAYG and unlimited call plans availlable

Learn More

Eclipse UC

cloud hosted PBX

Eclipse UC the Voice Experience

Eclipse UC provides all the telephony features found in a traditional PABX, like call waiting & call forwarding. Unlike a traditional PABX Eclipse UC includes without additional modules, more advanced features using IVR logic, predefined user profiles, auto attendant Auto Call Distribution (ACD). Eclipse UC can also integrate with video conferencing & CRM software.

learn more about
Eclipse UC Plans

Eclipse UC Platform

The Eclipse UC platform allows users to access telephony services from any type of device: IP handset, mobile phone, or PC via the softphone application.
Users can program the simultaneous ringing of several devices for incoming calls. They can also switch a call-in progress from a mobile phone to an IP phone and vice versa (voice call continuity feature).
Eclipse UC supports a wide range of certified IP handsets with automatic provisioning and regular updates. Beyond these certified handsets, we are constantly certifying new devices as they are launched.

Learn more about
Eclipse UCplans

redCactus

World leading CRM Integration programs

Leading CRM Integration Design

redCactus supports over 60+ telephone platforms and integrates 200+ CRM programs with one program called Bubble

Watch redCactus
video >

Reduce your Queues

* Customise pop ups to suit requirements.
* Click to dial from the CRM
* Streamline processes reducing wait times

Check available
CRMs >

Call Triggered Pop Up Windows

Leverage historical data for consistent personalised interactions, demonstrating genuine concern for customer needs.

Find out
more >

CC4Teams

Use Microsoft Teams as a full Contact Centre

Certified for Microsoft Teams

Contact Centre 4 Teams enhances Microsoft Teams with features and additional functionality so as to be a full contact centre solution, with a per user licensing model for agents, supervisors & receptionist.

Learn More >

Seamless Customer Experience

Enables effective and efficient interaction with internal and external customers with omnichannel opitions

Learn More >

Reporting Dashboards

Real time and historical reporting.
Call flow designer allows call flow design & changes by dragging & dropping

Learn More >

AI VOICE CALLS THAT FEEL HUMAN

AI Call Agents for Smarter Conversations

Act as a virtual Receptionist
Provide seamless 24/7 customer support.
Boost lead generation and sales.
Enhance customer interactions with our advanced conversational AI voice engineering, delivering natural, dynamic dialogues.
With features like dynamic variables, multi-prompt handling, warm transfers, and API integration with third-party software, streamline workflows and elevate your communication strategy with intelligent, responsive AI conversation

Where AI Voice Agents Are Making a Big Impact

Thanks to advancements in natural language processing (NLP), machine learning, and neural text-to-speech, AI voice agents are now capable of:
• Natural conversations with real-time turn-taking
• Emotional tone variation to reflect different scenarios
• Accurate intent detection even in noisy environments
• Integrations with CRMs, calendars, and contact centres for end-to-end automation

Outbound Sales & Lead Qualification

AI voice agents can run high-volume outreach campaigns, ask qualifying questions, and pass hot leads to human reps—without missing a beat or burning out.

Customer Support & Level 1 Triage

By handling common queries like account updates, appointment rescheduling, or service troubleshooting, AI agents free up human support staff for more complex issues.

Appointment Setting & Reminders

From booking meetings to sending automated follow-ups, AI voice agents make the process faster and more reliable—no more missed appointments.

Payment Collection & Billing Enquiries

With integrations into billing systems, AI agents can help customers check balances, process payments, or answer account questions in real time.

Our Onboarding and Development Process

AI voice agents aren’t here to replace humans—they’re here to work alongside them.
When designed well, they can be just as effective, scalable, and brand-consistent as any human rep.
The businesses winning with AI in 2025 are the ones blending automation with real human insight.

Click here to Contact NCvoice for
more on AI voice Agents

Discover

We’ll identify where AI adds value in workflows and customer interactions to support your goals.

Build

We will use our voice AI API and intuitive agent builder to create custom voice AI agents for you effortlessly.

Test

We’ll conduct comprehensive agent testing using LLM to ensure seamless handling of unique scenarios

Deploy

We’ll handle the seamless deployment of your agents across phone calls, web calls, SMS, and more.

Monitor

We help you track success rates, latency, and user sentiment to quickly spot failed calls.

Eclipse UC Contact Centre

Fully integrated with the Eclipse UC platform.
Competitive and flexible pricing options.
Easily integrate all call centre features.

Cost Effective Call Centre Solution

Eclipse UC Call Centre solution allows business take advantage of a hosted call centre service at a very competitive price.

Agent Call Console

As the Agent of the call centre, users will be able to manage their own calls and have access to real-time
information, such as, call waiting time, number of people in the queue and presence of fellow agents

Supervisors Console

Integrated with Eclipse UC platform, the solution
provides a comprehensive range of Automatic Call Distribution (“ACD”) features as well as
comprehensive statistics and reporting tools that are required for call center supervisors and
agents to efficiently manage and monitor incoming calls.

CallCabinet

CallCabinet is a cloud-based compliance call recording and analytics solution that helpsorganisations record, store, and analyse their communications data. The platform offers comprehensive features for regulatory compliance, quality assurance, and business intelligence.

Key Features
Flexibility and scalability: CallCabinet works effectively across operations of all sizes
Compliant Call Recording: Your business automatically adheres to the latest regulatory developments as and when they happen across your organisation.
Automated contact center quality assurance: Call quality assurance, agent performance evaluation, and training are streamlined for optimisation.
Integration with anything: Records anywhere, anytime, from any device, but it's also certified for BI platforms

Get started

Analytics365

Boost Your Business With Workplace Analytics for
Microsoft Teams

Get started

Analytics Tools For Microsoft Teams

Lorem ipsum dolor sit amet, consectetur adipiscing elit turpis.

Reporting

Get real, actionable information on how your people are using Microsoft Teams. Understand Team activity across your organisation with Microsoft Teams usage analytics

Employee Wellbeing

Help monitor your employee wellbeing and workload with real-time data on Microsoft Teams. Understand how your employees and spot burnout before it becomes an issue.

13/1300 & 1800 Numbers

Give Your business an identity with a unique in bound number.

1800 numbers

Customers can call 1800 numbers from any landline within Australia for no cost. Very competitive inbound call cost apply to the 1800 service operator

Learn more

1300 numbers

Customers can call 1300 numbers from any landline within Australia for the cost of a local call. Very competitive inbound call cost apply to the 1300 service operator

Learn more

13 numbers

13 Numbers have 4 -6 digits Customers can call 13 numbers from any landline within Australia for the cost of a local call. Very competitive inbound call cost apply to the 13 service operator

Learn more

NCvoice: Cloud Solutions

Connect Your Business

NCvoice Products

click on the product to find out more

Cloud Hosted PBX'

Cloud based PBX solutions for office & remote working

NBN Internet

Business Grade Internet services

SIM Only Mobile Plans

Competitive SIM Only Plans on the Telstra wholesale network

AI Voice agents

AI Voice agents that feel human.

CRM Integartion

Integrates Phone System & CRMs

CC4 Teams

Enhances MS Teams as a full contact Centre.

MS Teams direct routing

Calling plans to connect MS Teams to Aust. Network

Contact & Call Centre

Call & contact centre sotfware for business of all sizes.

Analytic software

Analytic & monitoring software to improve performance.

Call Recording

Compliance Call recording solutions for business intelligence

13/1300, 1800 Numbers

Virtual inbound national numbers for a professional business image.

IP Phones & Accessories

large range of IP Phones, headsets & accessories.

About NCvoice

Contacts

Phone

Email

Address

Working Hours

Get In Touch

NBN Internet Plans

Month to Month Contract Terms

50/20 Mbps

$93.50 / Month

100/40 Mbps

$110.00 / Month

250/100 Mbps

$115.50 / Month

500/200 Mbps

$165.00 / Month

SIM Only Mobile Phone Plans

Month to Month Contract Terms

4G-S

$24.20 / Month

4G-M

$33.00 / Month

4G-L

$44.00 / Month

5G- XL

$68.20 / Month

Direct Routing For Microsoft Teams

Eclipse UC

cloud hosted PBX

Eclipse UC the Voice Experience

Eclipse UC Platform

redCactus

World leading CRM Integration programs

Leading CRM Integration Design

Reduce your Queues

Call Triggered Pop Up Windows

CC4Teams

Use Microsoft Teams as a full Contact Centre

Certified for Microsoft Teams

Seamless Customer Experience

Reporting Dashboards

AI VOICE CALLS THAT FEEL HUMAN

AI Voice Agent Features

Call Transfer

Book Appointments

Navigate IVRs

Batch Calls

Call History

Post Call Anaysis

Where AI Voice Agents Are Making a Big Impact

Outbound Sales & Lead Qualification

Fully integrated with the Eclipse UC platform.
Competitive and flexible pricing options.
Easily integrate all call centre features.

Boost Your Business With Workplace Analytics for
Microsoft Teams

NCvoice supplies leading brands of IP phones, headset & accessories Including Yealink & Grandstream to connect to MS Teams or UC systems
Purchase phones to go with our cloud system or connect to your existing service.